Refund Policy

At Tian Creamers, we want you to love every sip of your coffee, and that starts with a creamer you can trust. We stand behind the quality of our products and strive to ensure every order meets your expectations. However, we understand that issues may arise, and we’re here to help. Please review our return policy below to ensure a smooth process.

Return Eligibility

Due to the perishable nature of our products, we are unable to accept returns on any opened or used items. However, we understand that trying a new product for the first time can be a risk, and we’re committed to making things right.

First-time customers who are unsatisfied with their purchase may be eligible for a one-time refund or exchange, even if the product has been opened. Please contact us with details of your experience.

We accept returns or exchanges on unopened, unused products within 30 days of purchase under the following conditions:

• The product must be sealed, in its original packaging.

• Proof of purchase (order number or receipt) is required.

• Shipping costs for returns are the responsibility of the customer unless the return is due to a Tian Creamers error (e.g., wrong item shipped or damaged upon arrival).

Our goal is to ensure every customer has the best experience possible with Tian Creamers, and we’re happy to work with you if you’re not fully satisfied with your first purchase.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at support@tiancreamers.com with photos of the issue. We will gladly provide a replacement or refund at no additional cost.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days back to your original payment method.

Non-Returnable Items

We cannot accept returns or issue refunds for:

• Opened or used products (for health and safety reasons)

• Items marked as final sale or promotional giveaways

Exchanges

We do not offer direct exchanges. If you need a different product, we recommend returning the unopened item and placing a new order.

Your Satisfaction, Guaranteed

To start a refund or exchange, please email us at support@tiancreamers.com with your order number, the subject line “Tian Creamers Return: Order #XXXX,” and a brief description of the issue. Our team will work quickly to resolve it for you.

At Tian Creamers, we stand by the quality of our products and want every sip of your coffee to be just right. If you’re not completely satisfied with your purchase, reach out to us, and we’ll do our best to make it right—whether that means an exchange or a refund.

Return Policy Details:

• All refund requests must be submitted within 30 days of purchase.

• Products must be returned in their original packaging 

• Opened or used products are not eligible for returns due to health and safety reasons.

• Only the most recent subscription delivery is eligible for a refund.